Terms and Conditions – Sarhad Tours & Rental Services (STRS)

1. Booking and Reservations:

• All bookings must be confirmed with a valid payment method.
• Reservations are subject to vehicle availability at the time of booking.
• Changes to bookings must be made at least 24 hours in advance to avoid cancellation fees.

2. Rental Duration:

• The minimum rental period is 12 hours per day.
• Charges are based on a daily rental rate, with additional fees for extended usage beyond the agreed time.

3. Vehicle Use and Maintenance:

• Vehicles are to be used only for lawful purposes and in accordance with traffic regulations.
• The renter is responsible for any damage caused to the vehicle during the rental period.
• Regular maintenance and inspections are carried out; however, any issues during the rental period should be reported immediately.

4. Drivers:

• All rentals include a company-employed, certified chauffeur.
• Drivers are responsible for operating the vehicle safely and adhering to traffic laws.
• Requests for uniformed drivers must be made at the time of booking.

5. Safety and Security:

• All vehicles are equipped with GPS tracking systems for safety and security.
• First aid kits and fire extinguishers are provided in each vehicle.
• The renter is required to ensure the vehicle is securely locked when not in use.

6. Insurance and Liability:

• Vehicles are insured for damage and third-party liability, but renters are responsible for any deductibles or damages not covered by insurance.
• The renter must provide a valid driver’s license and comply with all insurance requirements.

7. Cancellation and Refunds:

• Cancellations made at least 24 hours before the rental start time are eligible for a full refund.
• Cancellations within 24 hours may incur a cancellation fee, as specified at the time of booking.
• No refunds will be issued for unused rental time or early returns.

8. Payment Terms:

• Payment must be made according to the terms specified at the time of booking.
• Accepted payment methods include credit/debit cards and bank transfers.
• Additional charges for fuel, extra hours, or special services will be invoiced separately.

9. Customer Responsibilities:

• Renters must ensure the vehicle is returned in the same condition as when it was received, excluding normal wear and tear.
• Any loss, theft, or damage to the vehicle must be reported immediately.
• Renters are responsible for any fines or penalties incurred during the rental period.

10. Dispute Resolution:

• Any disputes arising from the rental agreement should be addressed promptly with STRS.
• In the event of unresolved disputes, they will be handled according to applicable local laws and regulations.

11. Modifications to Terms:

• STRS reserves the right to modify these terms and conditions at any time. Updated terms will be effective immediately upon posting on our website or notification to the renter.

By completing a booking with STRS, you agree to adhere to these terms and conditions. For any questions or further clarifications, please contact our customer service team.